Privacy Policies
Please see below various privacy policies relating to the use of our website and associated services.
Website Usage – Privacy Policy
This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
1. Who are we?
We are Nottinghamshire Deaf Society. Our address is 22 Forest Road West, Nottingham, NG4 7EQ. You can contact us by post at the above address, by email at nds@nottsdeaf.org.uk or by telephone on +44 (0)115 970 0516.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
2 How do we use your data?
The following describes the different ways we collect and use your data when you use our website and related activities.
2.1 When you use our website
2.2 When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to you accessing or purchasing a product or service from us.
Your enquiry is stored and processed as an email which is hosted by our IT supplier within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.
2.3 When you sign up to receive our newsletter
When you sign up to receive our newsletter, we ask for your name and your email address. We also ask for your month and year of birth and which type of news and information you are interested to receive.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our services, products and other information which we feel might be of interest to you.
You can withdraw your consent at any time and we will stop sending you the newsletter.
Your name, email address and phone number are shared with a third party mailing system which is based in European Economic Area (EEA). This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
2.4 When you take part in our feedback survey
When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and our customer relationships. Your job role, organisation and some or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.
Your details are shared with a third party surveys system which is based within the European Economic Area (EEA).
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
2.5 When you register for an event or course
When you enter information in order to participate or volunteer at an event we record your name, your email address, your contact telephone number, your date of birth, an emergency contact name, your gender, information about any disabilities and your answers to questions we ask about the event and the nature of your participation.
We use this information solely to administrate the event and to fulfil any obligations we may have to third parties to provide information about who is participating or volunteering. We do this based on contractual obligation to collect and process this information.
We share the information you provide with third parties with whom we have a contractual relationship where we are obliged to collect and process your data. They will process your data in accordance with their own terms and conditions solely for the purposes of operating the event.
Your personal data are shared with a third party system which is based in European Economic Area (EEA). This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as required to operate the event and delete them after two years
3. Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
4. Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
5. Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.
Version 2, Feb 2019
Sign Language Interpreting Service – Privacy Notice
Download our Privacy Notice for the Sign Language Interpreting Service (PDF)